Condiciones de Uso

Por favor, tome una nota que publica EcoFiltersel “envíos y devoluciones”, “Aviso de Privacidad” y “Condiciones de Uso”, sólo en idioma Inglés.
Si desea recibir uno de estos documentos en su propio idioma por favor, póngase en contacto con nosotros.

General and Contact Information

At Ecofilters you will find water filtration products of high class and quality. Below you will find our conditions of purchase.
If you have any questions regarding our Terms and Conditions, you are always very welcome to contact us or via phone.

1. Handling of Information

The information you submit to will be handled with utmost care and respect. Ecofilters will only use the personal information when we are handling orders, during shipments and deliveries, for secure payments. All information will be handled according to our Privacy Policy which can be found on our website.

2. Ordering

The depiction of products and prices are not a binding offer but a non-binding online catalog. The information on the homepage is subject to change by us and may be changed without notice.
You can place your order on our homepage by adding your products of choice into the shopping cart. During the checkout process, you will be asked to fill in information, which you will be able to change until you click the “Pay securely” button on the checkout page. By ordering on our homepage and confirming by clicking the “Pay securely” button, your order is an offer to us to buy the goods you have ordered on the site.
We will acknowledge your order by sending you an automatically generated confirmation Email, which will contain information on the products ordered, prices, shipping specifications, as well as the information filled in by you in the ordering process. Please read through this E-mail carefully, making sure that all information is correct. Should an error have occurred, please contact our customer service immediately to make the necessary amendments to your order. To contact our customer service, Contact us or call us.

3. Prices

The prices shown on the homepage at the time of the order are the ones that apply.

3.1. Prices for residents in the European Union

All prices at are prices included VAT(Value Added Tax). VAT will be automatically applied during checkout. Shipping cost will be calculated according to the address you provide. You will always be informed about the cost before you order.
The total price is visible on the check-out page before confirming the order. Our prices are presented in EURO currency only.

4. Payment

Ecofilters offers payment alternatives. We accept most major payments methods, such as payment by PayPal and major credit or debit cards.

5. Refusal of transaction

To be eligible to purchase products from us on this website and form a contract, you must:
-Register using your real name, phone number, e-mail address and payment details
-Provide a shipping address that is not a PO-box or Poste restante.
-Use a valid credit/debit card that is acceptable to our bank partner or an alternative accepted payment method (such as PayPal)

6. Ways of delivery and Availability

The shipping is not included in the price.
When ordering a product from Ecofilters, you will find the expected time of delivery next to the information about the selected product.
We cannot guarantee permanent availability of all products on the site, meaning that all orders are subject to availability. If a particular product from your order has been discontinued, we will contact you by Email informing you on this matter as well as informing you on how to modify your order.
Our aim is to deliver your order to you at the soonest possible date. However, in a case of unforeseen circumstances beyond our reasonable control (this includes, adverse weather conditions, war, technical breakdowns, strikes, acts or restraints of government, in each case to the extent beyond our reasonable control) we may not be able to deliver the goods in the promised time frame. If the failure to deliver the goods is wholly or partly caused by these circumstances, we will not be liable for the delay. We will, of course, do everything they can in order to make sure that your delivery is delivered at the soonest possible date.
We are currently can deliver our products to the countries within the European Union.

7. Transport liability

The shipping company is responsible if the shipment is damaged or lost during transportation to the customer.
If shipments are delivered, we strongly advise to open the package immediately and check if nothing is damaged. In a case, if the shipment is damaged you are obliged to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment. Please also contact our customer service, so that Ecofilters is able to protect its right to satisfy claims against the transportation company.
Hidden damages are to be reported to Ecofilters immediately after your notice, though no later than 24 hours after receiving the shipment. Our customer service representative will then inform you of how to proceed with the complaint.

8. Complaints

Please contact us if any problems have occurred with your order or shipment. This includes problems such as delay, transportation damage, defective products, or in any other way incorrect orders. If the parcel arrives in bad condition and the products inside are missing or damaged, you will also need to make a complaint to the delivering company.
Please note that shipping company always needs photographic evidence of the parcel and the damaged items. Sent your delivery complain also to us by E-mail.
If you are returning a product, after agreement with one of our customer service representatives, use the original package, including a description of the damage and clearly mark the return parcel with ‘RETURN’.

9. Return policy/Right to cancel

If you are not completely satisfied with your products you can return them to us. Ecofilters complies with the European Union E-commerce Directive. This means that you have the possibility to cancel your contract within 14 days, without providing us with a reason.
The cancellation period will expire after 14 days from the day on which you or a third party, other than the carrier, has acquired physical possession of the last good.
To exercise the right to cancel, you must contact us or call us via phone of your decision to cancel this contract by sending us a clear statement.
In order to meet the 14-day cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you use your right to return a product, the direct cost of returning the goods will be paid by you. Please make sure to pack the returned goods well, in order to avoid transportation damage.
You need to send back the goods without delay and in any event no later than 14 days from the day on which you communicate your cancellation from this contract to us.
The deadline is met if you send back the goods before the period of 14 days has expired.

9.1 Effect of cancellation

If you cancel this contract, we will reimburse to you all payments received from you.
We will use the same means of payment as you have used in the ordering process to issue your refund unless you have expressly agreed otherwise with our customer service. There are no additional fees as a result of this refund. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you, other than what is necessary to establish the nature, characteristics, and functioning of the goods.

10. Cancellation by us

We reserve the right to cancel the contract between us if one of the following scenarios occurs:
– If we have insufficient stock and cannot re-order a product for delivery.
– ANY KIND OF FALSE INFORMATION was provided by you in the ordering process

11. Laws

The conditions in this contract shall be governed by and constructed to comply with the EU E-commerce Directive.
We may change and update these Terms and Conditions at any time without prior notice. For each order, the Terms and Conditions put forth on this site at the time of the order are the ones that apply.

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