We can normally ship your order within 1-2 days after we have received your payment. Orders are delivered by Correos Post or FedEx in bag or box. Shipping will be charged the current shipping rate at Correos or FedEx Post. You will always be informed about the cost before you order.
Every order is confirmed automatically by e-mail, and you will also within 24 hours(1 day) receive a message by e-mail if any problems concerning the deliverance.
All prices are tax-inclusive.
You can pay via:
– major credit or debit cards
If you are not entirely satisfied with your purchase, we’re here to help. Returns You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you have any questions on how to return your item to us, contact us.
Ecofilters complies with the European Union E-commerce Directive. This means that you have the possibility to cancel your contract within 14 days, without providing us with a reason.
Please contact our customer service if any problems have occurred with your order or shipment. This includes problems such as transportation damage, defective products, or in any other way incorrect orders. If the parcel arrives in bad condition and the products inside are missing or damaged, you will also need to make a complaint to the delivering company, directly after discovering the problem.
Please note that shipping company always needs photographic evidence of the parcel and the damaged items. Sent to us by E-mail in order to handle your complaint.
The shipping company is responsible if the shipment is damaged or lost during transportation to the customer. If the shipment is damaged or lost when returning it on your initiative, you are responsible for loss or damage.
We strongly recommend using a trackable and insured shipping service if a product is returned. It is not obligatory, but we recommend using the original packaging or similar to avoid damage when returning a product to us.
If shipments with obvious damages are delivered, you are obliged to make a complaint to the transportation company immediately and to refuse the acceptance of the shipment. Please also contact our customer service, so that Ecofilters is able to protect it’s right to satisfy claims against the transportation company.
Hidden damages are to be reported to Ecofilters immediately after your notice, though no later than five days after receiving the shipment. Our customer service representative will then inform you of how to proceed with the complaint.